![]() This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. For a full list of NICE’s marks, please see: Forward-Looking Statements All other marks are trademarks of their respective owners. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. For more available research, please visit ![]() Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Quadrant Knowledge Solutions is a global advisory and consulting firm, which mainly focuses on helping clients and allows them to achieve business transformation goals with Strategic Business and Growth advisory services. ![]() It also has a significant presence in the Asia Pacific region.” The report also noted NICE “caters to a variety of use cases, which include customer sentiment, agent soft-skills behaviors (for CSAT), sales effectiveness, complaint management, fraud detection, churn prediction, vulnerable customers (UK), and automated agent summaries.” The 2023 SPARK Matrix™ for Speech Analytics report also referred to NICE’s geographical leadership, citing “NICE has a commanding presence over the American region, followed by the European Union, the Middle East, and Africa. “We’re delighted to see this SPARK Matrix report acknowledge our rich expertise and relentless innovation levering data and AI to deliver exceptional customer experience.” “This recognition underscores the depth of NICE’s expertise in Analytics, honed over 20 years and mastered by analyzing billions of interactions,” said Barry Cooper, President, CX Division, NICE. “NICE’s CX analytics provides a deep analysis of contact center data integrated across the entire cloud platform so that businesses can make informed decisions to maintain relevance, stay ahead of the curve, and future proof their success," Ganesh added. “Enlighten AI, a suite of purpose-built AI for CX solutions, powers the complete Customer Experience Interaction (CXi) platform for the entire journey from the digital entry points, journey orchestration, and smart self-service to the empowered agents, and complete performance,” states Ganesh Reddy Bonthu, Analyst at Quadrant Knowledge Solutions. Īcknowledging NICE’s leadership, the Quadrant Knowledge Solutions report cited “NICE is also the interaction analytics (IA) market leader that offers expertise with a diverse, global customer base across all industries for improving customer satisfaction, optimizing efficiencies, increasing sales effectiveness, demonstrating compliance, and more.” For a complimentary copy of the report, click here. The report acknowledged NICE CX Analytics’ key differentiators including “enhanced AI capabilities that provide specific predictions, decisions, and actions for a variety of relevant use cases.” NICE CX Analytics is a native part of the CXone open cloud platform, which uncovers valuable insights about customer behavior, intent, and effort with its advanced capabilities that help organizations deliver superior customer service. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 17 vendors, rated NICE the overall leader for both customer impact and technology excellence. HOBOKEN, N.J.-( BUSINESS WIRE)- NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.
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